The causes can include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Adobe Genuine Software for more information.Īn Internet connection is not detected. Adobe blocks serial numbers that are not issued by Adobe or are issued by an unauthorized seller or counterfeit software for fraudulent use. You may only realize that the serial number has been blocked when you try to install or reinstall the software. If you receive this error message while trying to install Creative Suite 6, the serial number you are using is not valid and has been blocked by Adobe. "The serial number you have entered is invalid" "The serial number you have entered is revoked"
Adobe creative cloud no internet connection mac how to#
If this doesn't resolve the issue, see Resolve connection errors for instructions on how to reset your host file. Please connect to the Internet or adjust your clock and try again.”įirst, make sure that you’re connected to the Internet and that your computer's date and time are correct. “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error.
“Please connect to the Internet and retry.” Product activation is required to use this product.” See Troubleshoot when Creative Cloud apps ask for serial number. I thought I didn’t need a serial number for Creative Cloud.” “I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. If you receive an error message, find your error and its recommended solution in this table.
Make sure that you’re connected to the Internet, and try again. “I’m unable to sign in to Creative Cloud or launch a Creative Cloud app.”
See "Activation limit reached" or "Sign-in failed" error. This serial number has already been activated on 2 computers.”
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